Summary
Security focused IT professional with 3+ years supporting federal and enterprise systems; experienced in event escalation, network troubleshooting, access management; building detection skills via SIEM/security monitoring projects; seeking SOC Analyst role.
Professional Experience
Technical Support Specialist — FAA
Sept 2025 – PresentAtlanta, GA
- Tier 1–2 support; compliance with federal cybersecurity policies and NIST guidelines
- Monitor endpoint security tools; escalate suspicious activity (failed auth, unusual network behavior, malware indicators)
- Troubleshoot VPN, firewall, DNS; document findings; escalate high-priority incidents
- Admin Active Directory, GPO, RBAC using least privilege
- Work with cybersecurity teams on root cause analysis and prevention
Certified Tech Advisor — theITSupportCenter
Mar 2025 – Aug 2025- Tier 1–2 support Windows/macOS; VPN, routing, firewall issues
- Admin AD/Azure AD; MFA enrollment; access reviews
- Identify/escalate phishing, compromised accounts, suspicious behavior
IT Support SME — TaskUs
Aug 2017 – Dec 2024- Escalation point for complex security/infrastructure issues
- Support incident triage; false positive analysis; escalate real threats
- Train staff on secure auth, credential management, event recognition
- Infrastructure hardening measures; standardize secure configs
- Audit tickets for security patterns; improve detection/response
Education
B.S. Cybersecurity and Information Assurance
Western Governors University
Expected 2026
Certifications
CompTIA Security+CompTIA Network+CompTIA A+ITILLinux EssentialsActive Public Trust Clearance
Technical Skills
Security Ops
SIEM Monitoring, Security Event Analysis, Incident Triage/Escalation, Log Analysis, FIM, EDR, Threat Detection, Vulnerability Assessment
Networking & Systems
TCP/IP, DNS/DHCP, VPN troubleshooting, Firewall management, Wireshark, AD & Azure AD, Windows/Linux admin, GPO, PowerShell
Tools/Frameworks
Wazuh SIEM, ServiceNow, NIST CSF, MITRE ATT&CK, MFA implementation